What to Expect
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What to Expect

What to Expect

Wait Times

Our emergency departments aspire to have the quickest triage and wait times possible in Hudson County. We will do everything we can to see you as quickly as possible. Be assured, we are committed to meeting your immediate health care needs. We have a patient liaison in place to help us continually improve our level of care.

If the rooms in our emergency department are full, it may be necessary to stay in the waiting room until a room becomes available. Patients are not necessarily taken back to a room according to the time they arrive, but rather by the seriousness of their condition. There are several factors that can increase your wait times, including:

  • A high number of patients arriving at the same time
  • The arrival of ambulance patients
  • Patients who are being admitted to the hospital and are waiting for bed availability
  • Patients waiting to be transferred to another facility
  • Seriously ill patients who need more tests and procedures

What to Expect

Triage—upon arriving at the emergency department, you will be greeted and a quick registration will be completed. At that time you will be asked to provide your name and date of birth. After quick registration, you will be triaged by a nurse. The triage nurse will:

  • Obtain your vital signs (blood pressure, pulse, etc.)
  • Get a brief medical history
  • Do a rapid assessment of your condition

In order to avoid delays in your treatment, tests or X-rays may be ordered for you at that time.

 

Examination—once in the examination area, the staff may:

  • Get you into a patient gown
  • Connect you to monitors if you have a cardiac or breathing problem
  • Start IV lines and collect blood samples
  • Collect other samples such as urine or throat cultures
  • Initiate X-rays, EKGs or other diagnostic tests

A physician or practitioner will then talk to you about your present illness and obtain a more detailed medical history from you. After your physical examination additional diagnostic tests and treatments may be ordered.

 

Diagnostic tests and diagnosis—you will be informed of the status of your condition while your emergency care provider waits for all tests to be completed prior to determining your diagnosis.

After your emergency care provider has all the information necessary, an appropriate diagnosis can be made and discussed with you. Depending on your medical condition, you may be:

  • Discharged to your home
  • Admitted to the hospital
  • Transferred to a more appropriate medical facility

If you need to be admitted to the hospital, your physician will be contacted and the admission process will be initiated. If you do not have a private physician and you require admission, a physician will be assigned to you.

 

Registration—a full registration will occur at some point during your visit. During full registration, you will be asked for the following:

  • Name, address and telephone number
  • Who to contact in case of an emergency
  • Written consent for treatment
  • Insurance information and photo ID

 

Visitors—in order to provide you and all of our patients with the best care and to ensure privacy, we request that you limit the number of family members and/or friends that accompany patients to the emergency department. Since space is limited in our treatment areas, we ask that visitors remain at your bedside or in the waiting room at all times.

 

Safety—it is our goal to provide a safe and secure experience for our patients, relatives and staff. CarePoint Health has a policy of zero tolerance to violence, including swearing, threats or verbal abuse. Anyone who is violent or abusive may be asked to leave by the staff, security or police. Please advise staff of any occurrences that may put your safety at risk.

 

After your emergency care—if you are discharged, you will receive discharge instructions that explain any prescribed medications and/or treatments. We encourage you to ask questions if you do not understand the instructions. You may also be referred for follow-up care. Seven days after being discharged, you may receive a patient satisfaction survey. Thank you in advance for completing the survey. Your participation will help us improve the quality of care that we provide you, your family, friends and neighbors.

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